Let the world know your Factory
Dzenah The first export platform for Saudi industries and brands help to deliver Made in Saudi Arabia products to the world
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Frequently asked questions
Who is "Dzenah" platform?
"Dzenah" is an online platform that connects Saudi factories and local brands with buyers interested in purchasing from suppliers inside and outside the Kingdom. The platform is owned by the Advanced Business Investment Holding Company, registered in the Kingdom of Saudi Arabia.
We are a factory in the Kingdom, how can we showcase our products?
You can showcase your products by registering here.
Do you offer international shipping?
Most of the products displayed are ready for international shipping.
What are the terms of use for "Dzenah"?
You can find detailed terms of use through this link.
What is the privacy policy of "Dzenah"?
You can find detailed privacy policy information through this link this link.
Do I need to register an account in "Dzenah" for purchasing and communicating with suppliers?
Yes, you need to have a registered account in "Dzenah." Creating an account on the "Dzenah" platform will allow you to see prices, communicate with suppliers, and request quotations.
How can I register on the "Dzenah" platform?
To register an account, click on "Register/Login" at the top left of the page, then click "Register now," fill in all the fields accurately, and click the "Continue" button.
Why can't I log into my account?
You can contact us via email at care@dzenah.com, and we will assist you in resolving this issue.
Is "Dzenah" platform secure?
Yes, the platform operates with a 100% secure system and uses the latest electronic encryption techniques that comply with the highest security standards, including SSL technology, which is in line with international e-commerce standards.
How do I start selling on "Dzenah"?
With simple steps, you can start selling on "Dzenah" by registering as a supplier. We will contact you to activate your account and verify the information.
How many products can I add to my store?
There are no restrictions on the number of products you can add to your store, but it depends on your subscription package.
What types of products are available on the "Dzenah" platform?
The "Dzenah" platform gives you access to thousands of products from various manufacturers and distributors.
Is there a minimum order value?
We allow you to shop without a minimum order quantity, which is important to us.
What payment methods are available?
You can pay through credit cards, debit cards, or your wallet balance.
How secure are the payment transactions on the "Dzenah" platform?
All payment transactions are processed through a secure online payment gateway that encrypts your card details in a secure environment. These details will be fully encrypted and used only to process the card transactions you initiated.
Why was my payment declined?
Most often, there is an issue with the card information used for payment. Please double-check that your card information is accurate and up to date.
What should I do if my payment is declined?
Make sure that your card information (name, number, expiration date, address, security code) is correct. If the problem persists, you should contact your credit card or debit card issuing bank.
What is the shipping address and why do I need it?
The shipping address is the main address where the products will be shipped. Please provide the following details accurately: full name, mobile number, detailed address (city, district, street).
Who bears the cost of shipping and delivery of products?
Buyers are responsible for the shipping cost of the products they order through the "Dzenah" platform, which varies from one delivery company to another and also depends on the customer's location and the size of the shipment.
What is the delivery timeline?
Delivery timelines vary depending on the quantity required from the supplier. Warehouse locations, delivery company terms, and other internal factors may also affect the total delivery period. If you need more information about delivery details, please contact us directly.
I need assistance, how can I contact you?
If you have any inquiries or need assistance, our customer support team is available through the "Contact Us" page.
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